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ABOUT THIRD PARTY LINKS ON OUR SITE:
IRR offers links to other third party websites that may be of interest to our website visitors. The links provided in our website are provided solely for your convenience and may assist you in locating other useful information on the Internet. When you click on these links, you will leave the IRR website and will be redirected to another site. These sites are not under the control of IRR.
IRR is not responsible for the content of linked third party websites. We are neither an agent for these third parties nor do we endorse or guarantee their products. We make no representation or warranty regarding the accuracy of the information contained in the linked sites. We suggest that you always verify the information obtained from linked websites before acting upon this information.
Please read third party privacy and security policies closely as these may be different than IRR policies.
If you have any questions or concerns about the products and services offered on linked third party websites, please contact the third party directly.
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Checking on Order Status
IRR provides you with an on-line Order Confirmation as well as an E-mail Order Confirmation. Your order will also be in the Sales Order History screen immediately.
IRR sends several e-mail notifications regarding your order. You will receive an e-mail order acknowledgement immediately after you place your order. Before shipment, you will receive additional notifications regarding your order including:
• An email confirmation of the IRR items ordered and information on any necessary permits (if applicable) that may be required for shipment. All orders are subject to CDC approval before shipment.
• An email Shipment confirmation notice once the order is ready to ship. You may be asked to confirm you are ready to receive the material before shipment. Recipients outside the United States will need to confirm that all documents are in place for shipments to their respective countries. Please respond at your earliest convenience to avoid any delays.
• An email containing shipment information including a tracking number will be sent to you once the package has shipped. Please use this number to track your shipment to the indicated destination.
It is very important that you respond to our communications so that we may improve your user experience.
At any time if you have any questions or concerns, please contact us and be sure to use the TS Order Number given in all communications regarding your order.
Checking on Order Status
Order Status can be relayed to you through our Customer Service staff. Please contact us using one of the following means below:
Toll-free telephone number: (866) 951-2822
Monday - Friday
8:30 AM to 4:30 PM Eastern Time
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Call Us Toll-Free: (866) 951 - 2822
TTY:(703) 365 - 2727 (for deaf, hard of hearing, or speech impaired)