Step 1: SHIPMENT NOTIFICATION
To initiate the shipment, you will need to provide the following information: 1) The international customs airport closest to your shipping address and (if applicable) provide your intermediate consignee 2) The status of any import permits required by your government 3) Confirmation that you agree to the terms and conditions of the shipment.
Step 2: IMPORT DOCUMENTS
Documentation requirements for import vary by country and occasionally between shipments. You will need to check with your government to identify all import permits required for your order. Sharing information with IRR about your document needs, potential obstacles, and anticipated timeline will enable IRR to better assist you.
Common document requests include: certificates of analysis, donation letters, commercial invoices, packing slips, a copy of the airway bill, certificate of quality, and certificate of origin.
Some adjustments to invoice format may also be possible upon request. However, IRR cannot disguise or remove the name of the intended recipient or destination laboratory.
Step 3: SCHEDULE SHIPMENT
IRR will work with you and couriers to coordinate the shipment. Once the shipment has been scheduled, the freight forwarder will provide you with flight details and notifications for FedEx shipments will be sent from nonreply@atcc.org. You will be required to pick up the shipment from the international customs airport that you provided during the shipment initiation. To avoid the shipment getting detained at the airport, check with customs to ensure you have all the required paperwork to receive your shipment. If you experience difficulties clearing the shipment, please arrange for the shipment to be placed in cold storage. IRR is not responsible for the order clearing your customs process.
Step 4: RECEIPT CONFIRMATION
Once you have received the shipment, you will need to confirm that the shipment was picked up from customs and received in good condition. This confirmation is very important for troubleshooting delays and reporting damaged goods. Failure to confirm receipt of the shipment could delay IRR& rsquo s ability to provide your lab with reagents in the future.